I sold some goods on ebay. Some of them then got damaged in transit. I started the eBay returns process. The buyer then proposed he keep them at a reduced price. We agreed a new price. I now need to issue a partial refund. This simple transaction is proving fantastically difficult to achieve. Ebay referred me to Paypal. I received emailed instructions from Paypal which say (in French equivalent, for reasons I don't understand there has been a french component to the transaction): "Open the transaction details and select Make a refund." However, there is no such option. The Paypal transaction details also include the words, "the buyer opened a dispute on this transaction. Sign in to your eBay account for more information on how to resolve it" . But Ebay referred me to Paypal to make the refund I appear to be stuck in a loop. Help, please ! The butyer is getting restless. How do I just pay the refund ?
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