I'm losing my mind as since Sep 29th I have been trying to deal with fraudulent purchases that happened on a compromised Ebay account linked to my PayPal account. For the better part of a day or two I was making phone calls and filing tickets to get these transactions halted, marked as fraud, and get my accounts secured and in order once more. Two transactions were conducted to the tune of $226.82 and $179.00 both of which were fraudulent. I contact Ebay and PayPal, both agree and see that these are both fraud, the transactions are cancelled and the money is refunded to my PayPal Balance and then moved to my checking account. At this point in time, there is now one case with PayPal for these transactions and it has closed in my favor (thus the refund for both amounts being issued.) They very next day on Sep 30th, this same amount of money is deducted from my bank and taken by PayPal. I immediately file a dispute with my bank and manage to get those funds back. At this time, no PayPal employee or message has told me if this is a temporary provisional credit or what, I have not received any further communication other than being told the case closed in my favor and my PayPal account is being refunded. So after filing the claim with my bank, who agrees this shouldn't be happening (at least without proper communication) they halt the transfer of funds and return them to my checking account, both of the above amounts. At this point two new cases appear in my resolution center for both of the charges, at the very top of these cases both say they are closed in my favor with no additional detail apart from mentioning that the seller was emailed by them. Not even minutes later, I receive two "Notice of Debit" emails from PayPal saying that my case(s) have been denied (even though the resolution center says they closed in my favor) and that the two above amounts will be withdrawn from my PayPal balance in 5 days or so. So all that said, I am at a loss and have no idea what I should be doing. This can't possibly be payment intended for the sellers as I have already personally contacted and spoke to them to warn them about the fraud to ensure they did not send out any packages and take a loss. So as it stands, the series of events: Sep 29th: Initial fraud for $226.82 and $179.00. Dispute filed with PayPal, case closed in my favor. $226.82 and $179.00 refunded to PayPal Balance and then moved to checking account. Sep 30th: $226.82 and $179.00 withdrawn from checking account without prior communication or authorization, don't notice yet. Oct 1: Notice the $226.82 and $179.00 withdrawn and assume this is because PayPal forgot to cancel the payments and file dispute with bank. Oct 6: Bank closes claim in my favor, halts transfer of funds to PayPal and returns them to my checking account. Two new cases appear in resolution center for both $226.82 and $179.00. Both cases state they have closed in my favor. Receive two notice of debit emails from PayPal stating the cases were denied and that they will take the amounts from my PayPal balance in five days. Contact PayPal by phone, representative cannot give me an concrete answer on what's happening, why, or what to do. Sorry for the long winded first post but I'm at wits end here. Just looking for advice on how to proceed or find out what's going on as PayPal themselves as giving me conflicting answers.
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