PayPal Community

Just send us a private message either through FB or Twitter and our operators will try to help you live.     Irwin ... View more

Hi @Clementine95,  I appreciate bringing this issue to my attention. I'd suggest contacting our team through Facebook or Twitter and provide as much details as you can. We will gladly check this matter with our payment specialist and will be able to explain everything afterwards.  Thanks in advance for your cooperation.  Kind regards, Sofia  G2A Team  ... View more

Hi Edward,   Just to let you know, if you haven't contacted us yet in this regard, you can do so via our SupportHub button seen on the bottom right hand side corner of our page and we'll check it if there is anything we can do/advise you on our side.   Best Regards, Irwin S. G2A Team ... View more

Hi  there,   I'm sorry for the difficulties encountered. Feel free to contact our Support Team through our SupportHub so we could check the issue from our end and see if there is anything we could do/advise you. Looking forward to hear from you.   Best Regards Irwin G2A Team ... View more

Hi  there,   I'm sorry for the difficutleis encountered. Feel free to contact our Support Team through our SupportHub so we could check the issue from our end and see if there is anything we could do/advise you. Looking forward to hear from you.   Best Regards Irwin G2A Team   ... View more

Dear George1988,   Thank you for bringing this to our attention!    Please accept my apologies for what happened. We'd like to check what happened and provide you with a proper explanation regarding the matter. Therefore, kindly ask you to contact our support at your earliest convenience so we could assist you further.    Regards, Sofiia G2A Team   ... View more

Hello rapture28,   Thanks for taking the time to bring this to our attention.    If you are having issues with completeing a purchase on our website, it is best to make sure that you have all of your information updated in your G2A ID and G2A Pay accounts. When paying with just your PayPal balance it could be difficult for our system to recognize the transaction if your PayPal account is not linked to your G2A Pay account here:   https://pay.g2a.com/panel/paymentMethods   I would recommend that you wait a few hours between transactions, clear your cookies, use a new browser/device annd try to make another purchase once all of your information is updated. In the case that you come across any additional issues or just have some genenral questios or comments, feel free to let us know aby clicking on the "SupportHub" button on the main G2A website and we will be happy to offer some additional assistance.    Best Regards,   Michael S G2A Team ... View more

Hello! We're sorry about the inconvenience you've encountered.   Would you be so kind and send us an email to our Help Desk please - <removed> - with your order number, or email address and name of the product, please? Having this information will enable us to identify your problem and work on the solution.   We're looking forward to the opportunity of helping you!   Conrad - G2A Team ... View more