I contacted Paypal Support after they refused my appeal, I asked them why they were supporting a company that was scamming Paypal customers without their permission. I also found out there is a section in your Paypal account that has recurring payment companies listed!!! This is how Total AV get payment without your permission. I have gone in and deleted every one of them. I also called in Total AV and told them the misery they are causing me with that money gone from my bank account. They tried to sell me the services for half price and I said why would I give you all that when I never pay more than £20 for antivirus never even heard of anyone paying £118. After 20 mins on the phone with them they refunded my money to Paypal now I have to wait for Paypal to put it back into my bank account. Anyone reading this find the reoccuring payments sections on your Paypal account - they have all been set up without your clear knowledge and delete everyone of those companies unless its someone you use regular, then this can never happen again. Its taken me a whole week to get a refund and a lot of stress. I have used Paypal for over 20 years and this is the first time its gone wrong - I think Paypal needs to BLOCK TOTAL AV FROM USING THEM to prevent all the Paypal customers getting scammed.
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