Hi kixpham -
If you haven't received your item or the item you received doesn't match the original product description we have a dispute process to help you and your seller resolve the issue in a friendly way. When possible, you should always try contacting your seller before disputing a payment through PayPal. You have up to 180 days after you sent the payment to file a dispute.
Here's how to open a dispute:
Log in to your PayPal account.
Click Resolve a problem in our Resolution Center near the bottom of the page.
Click Resolution Center.
Click Dispute a Transaction.
Select the date range for the transaction you want to dispute.
Click the radio button beside the date of the transaction you want to dispute, then click Continue.
Select the reason for your dispute, and then click Continue.
After you open a dispute, you have 20 calendar days to communicate with the seller before the dispute automatically closes. If you can't resolve the problem, you can ask us to investigate by escalating your dispute to a claim.
Here's how to escalate a dispute to a claim:
Log in to your PayPal account.
Go to the Resolution Center by clicking on the bell icon beside "Log out".
Click View next to the dispute you want to escalate.
Click Escalate this dispute to a PayPal claim near the bottom of the page.
Follow the instructions and click Escalate to a claim.
We will contact you if we need additional information. We will try to make a decision within 30 days. 🙂
- Travis
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