Siobhán, I was hoping to get to converse with you again as you were so helpful & made me feel better about my claim. Though I didn't get a response from you this time I did get to speak to my other favorite PayPal agent Nitish. She has put my mind to rest so I think I am good. I will try to escalate my case and ad to it the information I think needs to be added & should resolve any doubt. Thanks again, Jason My conversation w/ Nitish=Thanks for the information. It looks like the case is under review with PayPal. You can upload information if we require any additional information to the case. I recommend that you wait for further updates from the case. ~Nitish I certainly understand your concern. PayPal may not provide you assurance about how a seller may handles your order, but there is protection offered if the item is not received or significantly different from what was advertised. We will keep you updated when there is a resolution reached in the case. Feel free to let me know if there are further questions. ~Nitish
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