PayPal Community

I sold a computer server on ebay for $1099.  Sold, shipped (with signature) and buyer received and everyone happy. At least that's what I thought.   2 months later got a message that there is a dispute buyer has raised with bank that there is a duplicate payment on this transaction. There were no 2 orders, no 2 payments. It was straight 1 payment and one order. So I sent PayPal my account screenshot and ebay order as well (I dont need to as they have all these anyway). But Paypal took the amount $1099 as soon as dispute was filed and when I questioned why they said they will release once case closes. I argued why should I even be on hook, if there was duplicate it was bank/Paypal issue and I didnt get paid twice.   Anyway contacted buyer on ebay messages  he said sorry and told he cleared with his credit card company and all should be good.    3 months later case is resolved in buyer's favor and Im stunned.  No details from Paypal, contacting their customer care is like playing hide and seek. This is extremely frustrating with no one even available to chat/call in Paypal. ... View more

I sold a computer server on ebay for $1099.  Sold, shipped (with signature) and buyer received and everyone happy. At least that's what I thought.   2 months later got a message that there is a dispute buyer has raised with bank that there is a duplicate payment on this transaction. There were no 2 orders, no 2 payments. It was straight 1 payment and one order. So I sent PayPal my account screenshot and ebay order as well (I dont need to as they have all these anyway). But Paypal took the amount $1099 as soon as dispute was filed and when I questioned why they said they will release once case closes. I argued why should I even be on hook, if there was duplicate it was bank/Paypal issue and I didnt get paid twice.   Anyway contacted buyer on ebay messages  he said sorry and told he cleared with his credit card company and all should be good.    3 months later case is resolved in buyer's favor and Im stunned.  No details from Paypal, contacting their customer care is like playing hide and seek. This is extremely frustrating with no one even available to chat/call in Paypal. ... View more

I keep getting dns error when reporting a incorrect transaction (tried from two different networks).   Is any part of paypal down.   Thanks ... View more

Buyer ordered a TV and was shipped to Florida through UPS (insured). Then buyer had it shipped it to Carribean islands , nearly 3 weeks after delivery to florida he claims TV came broken as he received it due to forwarding.   He opened a case in ebay and case was closed in my favor. Now paypal is allowing him to return the item?    Why should I pay for international shipping ?? And already my insurance is defeated because buyer forwarded it.   I dont mind paypal providing free money to folks but not my money. ... View more