I have been with eBay and PayPal for the last 11 years. In the last 4 years as a business (UK registered business). As passion took over my other job we have been trading used Swiss watches since 2013. Sales were good in the last months as within years we've got very good feedback on eBay, more contacts, more goods to sell. All of a sudden yesterday after I logged in to my PayPal account I found this message: We recently noticed an issue with your account. For information on what you can and can't do while your account is limited, go to the Resolution Centre. Why is my account access limited? Your account access has been limited for the following reason(s): 28 Jun 2017: We identified activity on your PayPal account that violates the terms of our User Agreement. As a result, you'll no longer be able to use your account. As stated in our User Agreement, we may hold the funds in your account for up to 180 days in case any actions, like chargebacks or buyer complaints, are filed against you. If you still have an account balance after 180 days, we'll email you to let you know how to receive your funds. If you want to request refunds for your buyers, you can email xxxxxxxxxxxxxxxxxx with the date, amount and buyer's name for each transaction. We'll review your refund requests on a case-by-case basis, but we can't guarantee that a refund will be granted. (Your case ID for this reason is PP-xxx-xxx-xxx-xxx.) This limitation cannot be appealed against. And that's it. Plus in the resolution centre there is a number of the actions to be taken = 0. Not even an email being sent. Over GBP 1,700 locked there for 180 days and God knows if we ever get it back? I have kept this 1,700 pounds for our employees' June's pay and I was about to witdrawn it now after receiving the positive feedback after the most recent sales. Plus the paypal email addressed used on ebay is not valid any longer hence we cannot sell, we cannot even edit ebay ads (on ebay.co.uk) as it says the paypal email is not matching like the account never existed. I contacted by email paypal business support yesterday and want to see what they say if they respond at all. They always did but seems like not at this time. No message so far. (nearly 24 hours) I am still to upset to call PayPal especially after I've read online about users being treated in the same or even worse way. I understand now that PayPal can do whatever they want and I was not aware of it all. Being genuine does not seem to be enough. I did not realize it. I regret now I have kept the funds on the PayPal account. My mistake I've trusted PayPal so much for nearly 11 years. Over the years it was never an issue and our feedback proves who we are too. I have now goods listed but cannot even edit them on Ebay. Ebay told me to try to open another PayPal account but I also read that with our details we can be banned for life anyway. I would maybe open another PP account and don't use it but just to be able to advertise on Ebay too. We're here on UK ebay: http://www.ebay.co.uk/usr/adriansluxurywatches Only yesterday I realized reading on some sites how many users around the world have been treated in this unjust way so PayPal can use the funds for half of a year (some lose their businesses having 20,000+ dollars being locked!). I am terrified really. For years we've had a 100% positive feedback and many happy customers. Shame really to be treated this way especially when there is no issues ongoing with our items. What to do? Can anyone advise please? How to receive the money being locked? What to do re eBay if they require a paypal account to be able to sell? Thank you in advance!
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