PayPal Community

You have to escalate the claim through PayPal. Note that there is a time limit to do this an you have to be fast at the trigger. The seller claims that they have delivered and provide a track reckord that verifies that they sent something and you recieved it. You have to provide PayPal with information about the purchase. What you ordered and pictures of what you got. Often the use a cheap transport using surface mail and h0pes that the delivery time exceeds 3 months.  To be absolutely sure the sometimes provide a "tracking number" long before they actually send something. Note that there is two different ways to escalate through PayPal and the automated process can't handle the case that you don't get what you ordered. Goods not recieved contra delivery don't match order.  I have had to reopen the claim a couple of times since the transport was overdue and delivered goods didn't match. You have to get harder on PayPal an renew you claims. I am sorry to say that it isn't easy but I always file a complaint when affected by fraud.  ... View more

Hi Monkeynuts2, Welcome to the community forum and thanks for posting. I am sorry to hear that you have had an issue getting in touch on our phone lines. In relation to adding your card, this error means that we are getting a decline message from your bank when you are trying to add your card. When you add a credit card or update your credit card information, we temporarily charge a small amount to your card. We do this as a fraud prevention measure to ensure that your card is valid. If your card issuer doesn’t authorise the temporary charge and you try to use the card with your PayPal account, the card will be declined. Here are some of the reasons why your card issuer may not authorise the temporary charge: The card issuer might be having technical problems that prevent us from requesting the authorisation. The card issuer, as part of its own fraud prevention measures, might block the transaction because it doesn’t fit your normal spending patterns. Your card is not activated for online payments. You might have exceeded the limit on your card. I'd encourage you to contact your credit card issuer's online transaction department directly for more information, as we do not receive an exact reason for the denial. Contact details are usually found on the back of your credit card. You can also try to add another credit card to your PayPal account, if you have one available.   I hope you are able to get this sorted. Rachael   ... View more