PayPal Community

Hi @Haybo26  Thanks for your post and welcome to PayPal community! I'm sorry to know that you have not received the full refund. If you've already paid instalments and your refund amount is more than the balance remaining that you need to pay, your PayPal account will be refunded. If your refund amount is less than the amount you have left to pay, your refund will be split equally across the remaining two instalments. However, if you are still facing issue with the refund you can contact our support.  I hope this information was helpful! Shantha ... View more

@Haybo26   You can still open a paypal dispute as you paid that way.   Go and click on ''resolve a problem in the resolution centre'' > open a dispute for item received but not as described > put in as much information as possible including everything you have tried to do to resolve things and then escalate it to a claim when you get that option.   If paypal find in your favour then you will have to return the item back to the seller at your own expense before being refunded BUT do not do so until paypal tell you to. ... View more