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since ‎Apr-06-2017
saarb
saarb Contributor
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PayPal using my credit card instead of my Balance ...

by saarb Contributor in Subscriptions
‎Apr-11-2017 09:38 PM
‎Apr-11-2017 09:38 PM
Hi Everyone,   I found out that PayPal syphoned $20K from my credit card, while the balance was available the entire time (in the same currency, with no holds) in my PayPal account.   I called to ask why that was, as the primary source is the PayPal Balance, and the card was the secondary, the response shocked me: We have a system error with pre-authorized contracts that cannot use the balance to pay, so we need to use your credit cards or bank account.   They suggested I withdraw the funds to my account and then use it through the card... And there's a catch, I live in Canada, and they are only willing to withdraw it in CAD, while my balance and ads are in USD.. So they want me to pay conversion twice for tens of thousands of dollars per month?!?   What's up with that PayPal !!   I hope there's a good solution to this as customer service is just arguing saying they're sorry and that's that. ... View more

Re: 2 Customers this week open a non-receipt claim...

by saarb Contributor in About Protections
‎Apr-06-2017 07:50 PM
‎Apr-06-2017 07:50 PM
Thank you for the reply, I still have a feeling that it's like ebay / amazon, even if you refund, it seems bad on my end because a case was opened...  In Amazon I know that if you refund, you are found at fault, and it counts as a negative mark against your account, I want to make sure it doesn't happen to me here. ... View more

2 Customers this week open a non-receipt claim wit...

by saarb Contributor in About Protections
‎Apr-06-2017 07:35 PM
‎Apr-06-2017 07:35 PM
 This is the second time this week that I have a customer open a claim because they want to cancel the order, and opened hte claim under "item not received".   The item was not yet shipped as it's so quick after they placed the order - what do I do to avoid any negative impact on my account? I obviously have no issue with refunding the customer but I have feeling it would seem like it's my fault that he changed his mind after ordering. ... View more
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