Hi Frank, I'm a buyer. I opened a case to return a $1218 knock off YSl bag sold by a dishonest seller. this Beta version drives me crazy, the seller received the bag today but has not issed the refund, usually with the old version I could escalate the case with Paypal. Now the new version, I cannot even add more message or escalate the case, i dont see any button to close case/ resolve problem or escalate case. Please help me, all I want is to get the refund! thank you
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