PayPal Community

I have three additional problems with the new Canada Post interface:   1)  If I have two packages for one transaction, the program deletes the shipping link after the first label has been created and I can't generate a label for the 2nd box.  So I have to log out and then log in separately to the main Canada Post website in order to finish shipping for the customer! The old program would ask if we wanted to print another label.  Lots of orders require multiple labels. 2)  For international items (boxes going to the USA from Canada) it is mandatory to enter the customers' phone numbers.  Paypal records this information during payment processing.  Why can't that box be pre-populated in the same way as the name and address are?  It will save us a lot of time, especially during the holiday season when we are shipping dozens of boxes a day.  It also will help avoid errors if Paypal uses the telephone number information gathered at point of payment. 3)  We are a custom business.  People order from us in June for items that we ship to them in December.  However, the shipping label links are active for only about 3 months which means we can't  ship via Paypal in December for orders placed before September.  We have to ship all of our June sales through the main Canada Post website.  Very time consuming as we have to manually input all of the customer address information since we can't use the pre-populated shipping interface in PayPal.  I have complained about this issue for custom goods order fulfillment for years to no avail.  There is no alternate means of shipping via Paypal once the shipping links are gone. ... View more

I am having a similar problem trying to buy shipping labels.  PayPal allows me to select my credit card (which is verified and attached to my PayPal account) but then it withdraws the money from my bank account. Frustrating!  I hope you get your problem solved! ... View more