PayPal Community

Hi  A buyer was not happy with his purchase.  I offered a partial refund wheich he willingly accepted.  I made the partial refund through Paypal.  Paypal have refunded the whole amount!  I have contacted the buyer who obviously is delighted and will not reimburse me.  I have tried to open an unpaid item case without success.  I have not got a clue how to prove I only requested a partial refund not full.   Should I say goodbye to my money?  Thanks for any advice you may have.         ... View more

Hi, I escalated a claim as not received item.  Because it had a tracking no from the Netherlands paypal have closed the claim, even though Yodel do not have a signature of delivery.  I am trying to speak to someone at paypal as I have a trascript of the e-chat with Yodel confirming that there should be a signature as proof of delivery.  Is all I get when I phone Paypal help line is the automated voice telling me the claim has been closed. How can I get this looked into again ? Any help would be appreciated. Thanks ... View more