We don't get many disputes or chargebacks but over the past year we've had, as I recall, three - the latest of which was initiated by a customer who claimed the product we shipped hadn't been delivered when, in fact, it had been delivered, which we proved and resolved (customer wasn't a thief ... he was confused). PP during the dispute held the purchase price whiel we resolved the issue and confirmed delivery. PP advised us that the money had been returned to our account, but, that's not true. It has not been returned to our account. We went back over the past year and of four disputes, three of which were decided in our favor, our records show the money PP promised to return to our account was NOT returned to our account - not that we can find confirmation of. What's the deal? Is this money going directly to our bank (the bank to which we send all of our daily sales through PP Pro to? Please advise.
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