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since ‎Jan-19-2017
randomgeekery
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Re: Can't confirm Mobile Number

by randomgeekery Contributor in My Account Archives
‎Nov-14-2019 07:19 AM
‎Nov-14-2019 07:19 AM
Hi, no I've had the exact same Paypal account for many years now, and I've never added my number to a different account.   The problem with contacting customer service is that I don't have internet at home.  I come to a library to access a computer/internet, and I don't really want to have a phone conversation with a customer service representative inside a library (I'm old-fashioned, I don't like having a private conversation in public).  Calling at home would be useless, as I don't have a computer/internet to access my Paypal account. 😛 ... View more

Re: Can't confirm Mobile Number

by randomgeekery Contributor in My Account Archives
‎Nov-09-2019 08:45 AM
‎Nov-09-2019 08:45 AM
I'm having the exact same issue.  Whenever I log in, Paypal wants me to confirm my mobile number, but when I click to send the verification code, I receive NO message.  I've tried multiple times.  Still no text with a verification code.   I don't know if this was a coincidence or not, but the first time I attempted to have the verification code sent, I immediately received a scam text telling me my Paypal account had been hacked (not true) and to click (a dubious) link to "reclaim" my account.  Aside from continually not receiving a verification code, I've no other problems with my account, so I ignored the scammer. ... View more

Re: Refunded Payment "Pending" for almost a month....

by randomgeekery Contributor in About My Account
‎Jan-25-2017 09:53 AM
‎Jan-25-2017 09:53 AM
Hi NanaJoy, no I haven't gotten any of my refunds yet.  I did however finally get an email from Paypal.  Apparently there is a glitch in the system that is not allowing things paid via Instant Transfer to clear, so when that money is refunded by a seller, it won't clear either.  They told me that these payments/refunds are stuck on "processing" in the system, and as long as they're stuck that way, they won't clear and the money is essentially stuck in limbo.   The person who emailed me told me that my account would be marked as being affected by this glitch and that things would be fixed "as soon as possible".  But I have 3 refunds pending, and still not a one of them has cleared.   It would probably be best if you use their message system and also send off an email.  Then you're account can be added to the pile.  But when it'll be fixed?  I wasn't given any sort of timeframe. 😞  Very frustrating!  Especially since this problem has been going on for over a month! ... View more

Refunded Payment "Pending" for almost a month........

by randomgeekery Contributor in About My Account
‎Jan-19-2017 01:46 PM
‎Jan-19-2017 01:46 PM
Oh my gosh, I'm really at my wits end and I hope someone here can help me. 😞   I have a refund in my account, from an Ebay seller that was issued on December 23 (2016), and it is *still* pending almost a month later.  I also have two new refunds from a different seller, from earlier today, that are pending, yet my balance was "updated" to 0.01$ (when before it was 0.00$).   I've searched the site, found no answers.  Called the helpline 3 separate times, got nothing by an irritating computer voice that gave me absolutely no helpful information.  I kept trying to speak to a human being, but my call would drop whenever I tried.   I've sent in an email to Paypal using the message center, but all I seem to get from that is the same annoying automated stuff that isn't helping me at all. 😞   When I got the email notification from Paypal of the refunds, it said at the bottom "pending until Dec. 30, 2016".  It's obviously way passed that now.   All I want to know is what's going on with my money. 😞  I've been trying to get answers all day! ... View more
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