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since ‎Dec-30-2016
EmbracingTime
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Re: Two Chargebacks on The Same Transaction?

by EmbracingTime Contributor in About Payments
‎Dec-31-2016 10:23 AM
‎Dec-31-2016 10:23 AM
Okay thank you very much. You're a huge help! I guess I'll just let PayPal do their thing and hope that they have all the info they need. Have a great day! ... View more

Re: Two Chargebacks on The Same Transaction?

by EmbracingTime Contributor in About Payments
‎Dec-31-2016 10:15 AM
‎Dec-31-2016 10:15 AM
This is good news, thank you! Does this mean that I don't have to provide any additional information then? Like I said in the first post, I had already submitted the tracking info as proof when the buyer filed a dispute, so I'm assuming I do not have to do it a second time (after the chargeback) since it is not giving me the option to. ... View more

Re: Two Chargebacks on The Same Transaction?

by EmbracingTime Contributor in About Payments
‎Dec-31-2016 10:08 AM
‎Dec-31-2016 10:08 AM
You're pretty close, yes. The first time was a dispute saying that he did not receive the item. I provided tracking, and won. Then the buyer filed a chargeback saying that the payment was unauthorized. I got an email saying that I need to respond, but it will not let me. Under the "action" tab in the resolution center it just says "view" and will not let me add any information to prove that I shipped the product. Any idea why this is so? ... View more

Re: Two Chargebacks on The Same Transaction?

by EmbracingTime Contributor in About Payments
‎Dec-31-2016 10:05 AM
‎Dec-31-2016 10:05 AM
The first time, the buyer filed a dispute with PayPal that the item item not received. I provided tracking showing that the item was shipped, and I won. After he lost, he filed a credit card chargeback saying that the payment was unauthorized. I did get an email from PayPal saying that the buyer has filed a chargeback and that I need to respond, but it will not let me respond. Under the "action" tab in the resolution center, it just says "view" and will not let me add any information to prove that I did in fact ship the product. Do you know why this is? ... View more

Two Chargebacks on The Same Transaction?

by EmbracingTime Contributor in About Payments
‎Dec-31-2016 09:23 AM
‎Dec-31-2016 09:23 AM
Hello, I have a question about a disputed transaction for an item that I sold earlier this month. Essentially, I sold an item to a buyer and the buyer tried to "chargeback" to scam me. I provided the tracking info, and the money was given back to me by PayPal a few weeks later. Fast forward to today, and the buyer opened ANOTHER dispute on the exact same transaction, and PayPal has taken my funds yet again. I went to go add the same tracking info to the dispute that I added the first time to get my money back, and I was unable to do so. Under the "Action" tab, it simply says "view" and will not let me add any information, tracking, etc. Since this is the same transaction, I wanted to know if PayPal still has the tracking number I submitted from the first time the buyer filed a dispute? This is what I assumed since the "action" tab was acting as if I had already submitted information. This happened twice on the same transaction twice by the same scammer, so please bare with me. If you have any questions or need any additional info, please let me know ASAP as PayPal says I only have 10 days to submit information. Thank you very much! ... View more
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