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since ‎Nov-26-2016
Joywxxx
Joywxxx
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Holding unauthorised payment buyer on eBay digital...

by Joywxxx in Holds, reversals & reserves
‎Nov-26-2016 01:39 PM
‎Nov-26-2016 01:39 PM
On Friday I sold a digital code for a game on eBay. The buyer paid within a few minutes so i swiftly sent a picture of the code to them via eBay messages.   an hour or so later I get an email from PayPal saying the transaction was unauthorised and the money is being held. I submit my account in the resolution centre and upload a screen shot of the message to the buyer of the code.   obviously being a digital code I can not re-sell as I have no way of telling if the buyer actually used it.   Today I get another email from PayPal saying the case was closed but another one opened by the buyer as an unauthorised payment.    Once again I uploaded a screen shot and gave my account.   i can see there is "seller protection" on PayPal however it states intangible or digital good are not covered. So will I lose my money?  This ebayer has quite high feedback but I can't help but feel they know what thy are doing and I'm going to be left out of pocket. If I do lose by money can I contest it somewhere?    Thanks  ... View more
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