As far as I know, PayPal won't be able to help you with your eBay case with the exception of offering you Return Shipping On Us program. You can get your eBay case appealed with eBay at https://ocsnext.ebay.co.uk/ocs/sr?topicName=Appealing+the+decision+on+a+case&query=1484 or search for "Appealing the decision on a case" in eBay's "Help & Contact" section. You should be able to find more information about its there. Another option, for your return, is you can have a trusted friend or family, if you legally can, to return the shoes for you. Or ask the seller to see if they can ask the shipping carrier for a refund and return the product when you can. Seeing as how you have already created the return, you won't be able to activate the Return Shipping On Us because you would need to activate before you start a return. Also, this is a public community forum - not a forum where employees are the only ones to reply.
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