Hi In our case this was resolved by a replacement reader from Paypal. The first replacement had the same problem. The second finally worked correctly. Hope this helps. The first two readers had the problem straight out of the box. Quick replacements from Paypal though.
... View more
Had the same issue when using the Paypal card reader at the weekend. Sent the customer a receipt via email (he entered his email address) Fully expected to find a record of the email and receipt, and cannot find it anywhere. Surely Paypal has a record of this email in the system?? How do we retrieve the email address as we need to contact the customer to follow up the sale.
... View more
Hi We're having the same issue with the card reader. It will only accept chip and pin inserted in the bottom if the card is first swiped. We were told by the Paypal Here team in was a faulty batch of readers and we have just received a replacement. The replacement reader does the same. Have reported this again and are waiting to hear.
... View more