I need some advice on how I should proceed with a customer. On Oct 16, 2016 I agreed to sell a gentleman a laptop. Great I drafted up an invoice that reads as follows _________________________________________________________________________________________ Lenovo Y40-80 14" Gaming Laptop The buyer is paying ONE Lenovo Y40-80 Gaming Laptop, The buyer has agreed to purchase the laptop in as is condition. Used but in excellent condition. Has some very minor wear but screen looks great and laptop works perfectly. Sale includes laptop and charger. Very small not noticeable scratch on the very middle of screen can hardly see it in the photos. could maybe use an ssd upgrade. This laptop only has the i5 processor. Laptop components consists of Core i5-5200u 8gb of RAM 1000gb hard drive Radeon m275 graphics card 1 $ $ Subtotal $ Total $ Amount paid -$ Amount due $0.00 USD Notes Thank you for your business and prompt payment. Terms and Conditions All sales are final and there are no returns. The laptop has been tested and is guaranteed to not be DOA. Any problems after receiving the product should be handle with the manufacturer. The laptop is fully functional upon it being sent. __________________________________________________________________________________________________ I shipped the laptop on Oct 17, and it arrived with the customer on Oct 20. (sig confirmation proves it), today on Oct 27, 2016 the customer sends me this email. _____________________________________________________________________________________________________ HI Freddie, i had bad luck with your laptop. First i installed an SSD - next day the SSD was dead. I thought maybe it was it's time, i had it for two years. So i put the HDD back in. Two days later - won't power at all - i remove battery, install it back in and all was good until today. It won't power at all again but this time battery removal doesn't help I take a closer look at the power supply and the 20V side of the cable is all chewed up, by a dog i presume and i see that it had been repaired. I don't say the power supply's cable wasn't repaired properly, but my guess is that it killed the SSD and the laptop eventually. I really hope you still have the warranty on this laptop so i can have it working soon. Please advice. thanks. _____________________________________________________________________________________________________ So in the 7 days that he has had the laptop he failed to change the hard drive, replaced the hard drive with the original and all of a sudden there is a chewed power cable. Now I did purchase this computer second hand, and never had a problem with the cord, I never noticed it being "chewed" by a dog nor have i ever repaired it. As far as i know, it was mint. Since it never gave me a problem for the year i had it. He's saying that the cord that is "chewed", shorted his drive, and the laptop effectively rendering it useless My question is how am i supposed to handle this? I am confident this guy is going to demand his money back, and leave me with a laptop that worked 100 percent perfect BEFORE he recieved it. And now doesnt turn. anyone got advice?
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