So did he accept that you were unable to fill it in due to a fault on their end? I keep thinking it must be some fault on our end like perhaps a browser compatibility issue as this has clearly been an ongoing problem. It's also odd how there is virtually nothing about it online as if we are the only ones to have run into the issue.
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I still have yet to find a way and have been told my account will be limited or locked before the year is up unless I confirm my identity?! I'll probably just end up trying to contact them directly if no other solution reveals itself. It seems absurd that something like this could be overlooked.
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