I am having this same issue and it is looking like it is impossible to get it unlocked. I have called THREE times and uploaded every document that they want. All of my re occurring payments and subscriptions that go through pay pal are now being cancelled..... And there's a lot of them, and there is literally nothing else I can do. I submitted one document, and it has said "pending" for the past 7 days. It's absolutely ridiculous and once I get my sh*t figured out on here I will never use pay pal again.
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