Hi Paypal_Lucy, I'm a new seller and just got caught in the same trap. Might I respectfully point out that this HOLD on funds in not mentioned anywhere prominent on your systems when I chose to sell with EBay/Paypal. To quote the 'Sell on Ebay' page under "Here's How it Works" - http://csr.ebay.com.au/cse/start.jsf List it That's it! Just click "List it" and your item will be visible to millions of buyers! Once it sells: ta-da, you get money! "ta-da, you get your money" is a clear statement that - WE GET THE MONEY! There is nowhere on the page that says "... and PayPal, our widely promoted and pushed finance portal will hold your money for 21 days if they want! Ta-DA!" If you wish to take the high moral ground and give nicely worded details about all the reasons behind this, I think you need to be more honest with yourselves, and with your new clients (who's business pays your salary) and point this out up front. The major problem here is that it's coming as a big "TA-DA" (Ebays phrase) surprise right at the end of all your seller's first transactions. No wonder you get complaints. Since this is a long thread it indicates you STILL choose not to explain this clearly to new clients up front. It must make anyone question the transparency and honesty of your business practices. There's no excuse not to fix this bad communication - it has to be your choice to continue not to inform new clients. Like all your other new clients on this thread, I'm not happy, and not impressed. I know Paypal and EBay are uber big corporations. Do you really need to go out of your way to make your clients feel small and petty? This is NOT hard to fix.
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