PayPal Community

I filed an "unauthorized access" complaint to the resolution centre a few weeks ago.  The status was updated on February 23 that it should be resolved by March 5, and resolutions typically take five days to resolve.  Why is it taking longer than five days?  As I post this, there is only one day left for the investigation to take place, and it is still under review.  I tried to send a chat message to a PayPal represeentative, but messages were unavailable at the time.  Could somebody please speed up the resolution process so that the seller won't cut ties with me?   One of two things could be at hand in the dispute between the seller and I:   1. I may have used a different VPN when making the transaction; or   2. The seller is from the United States, and the website allows me to add funds to a virtual credit card in the U.S. (I can provide the website's name via PM if you'd like) and the virtual credit card has my name along with a location and address that is not actually mine (the location displays as somewhere in Delaware), and it was assigned to me by the website.  The reason for the different address is because the original purpose of my account on that Virtual credit card site is to subscribe to HBO Max and other U.S. streaming websites despite that I actually live in Canada (I would also need a VPN to gain access), and if I register to HBO Max as a Canadian, I would be denied access, which is why I register as an American resident (as assigned by the virtual credit card site) as per personal information on my virtual credit card.  But this truly is me, despite that I actually live in Canada.   Also, I had two accounts with that virtual credit card, but I opened the second one - assuming the first account was permanently closed at my request.  But apparently I underestimated, as my first account on that site was not permanently closed.   If somebody could please respond to this post, please do so soon.  Time is running out, and my future with that virtual credit card website is in jeopardy at this point.   I can confirm that the issue between the seller and I was resolved on February 18, and maybe I was given the option to close the dispute but I may have chosen "no" because both PayPal and the seller may have asked me that simultaneously, and I may have said "No" when really I intended to say yes, but I wanted to be sure the dispute is resolved between the seller and I first.  I wasn't sure if I was supposed to close the dispute on the sides of the seller and/or PayPal, but I had intended to close the dispute but not until I know for sure that the dispute is resolved on the side of the seller.  Also, bear in mind that I had no experience with an unauthorized access complaint (this is new to me), plus I have autism which explains I had no clue on whether or not to close the dispute.  But again, I intended to close the dispute if I was prompted to close the dispute.   Is there any way I could close this dispute on my own terms?  I tried to find a way to close the dispute, but the button didn't show.  I may have been given an option to say yes or no regarding closing the dispute, but if so, I was unsure if I had to because both the seller and PayPal may have asked that question simultaneously and I wasn't sure which side was right, so I may have chosen "No" when really I intended to close the dispute.  If this is the case, I would like to have the dispute closed please. ... View more

Hi,   I have a vital issue that needs to be addressed.  My PayPal account has been temporarily limited for several days due to a transaction I made on in the last week.  I uploaded a picture of my Government-issued photo ID (it is not a driver's license, but it was issued by my local Government), and even supplied some documents of my banking transaction history from February 2022.   I was informed I should find out about the status of the resolution process within 1 day.  That was first posted on Wednesday.  It is now two days.  Why were they not honest about it?   The issue at hand with the transaction involved a certain vendor.  Also, before I logged onto PayPal to find out my account was temporarily limited, I had added a new debit card because I had my previous card cancelled due to a different fraud artist using my debit card for transactions that were not done by me (and I would never commit fraud at all).  I am not sure if the person on PayPal I spoke to (Anooj, in this case) was a bot, and if (s)he really did receive the copy of my ID and bank account statements.  After uploading images of my bank account statements, the person I was speaking to stopped responding.  Makes me wonder...   I tried to submit documents through the resolution center, and they only accept either proof of insurance or Canada Pension Plan ID or confirm my identity.  When I clicked confirm my identity, I get directed to a page that says "Something's Not Right - this page does not exist" (or the like).  Plus, I do not have a Canada Pension Plan ID as I am not a retiree (I am presently 49 years old, in fact).  and I do not have any insurance documents that display my age and identity.  So what am I supposed to provide for proof of age and identity?  As I said before I do have a Government issued photo ID that displays my name and date of birth, and it is not a driver's license but it is still an ID issued by the Government (I am unable to drive a car because of my disability).   I need to have this problem resolved immediately, as I have subscriptions that need to be paid before the end of February.  One payment is delayed because of this problem, and this matter is urgent.   Is there any way for me to email copies of my Government issued photo ID and bank account statement to the appropriate people?  It seems like sending an email is the only option I have at this point, unless there is another way that can make the process quicker.  It seems as if nobody is available other than bots and bots are not human.  I want this problem fixed immediately as it is vital for me to have PayPal account activated in order to continue my subscriptions that I have.   - Jonathan ... View more

I wanted to purchase 2 TB of space on Google Drive, and I confirmed my payment through PayPal, but after a few seconds, I get the pop-up message on Google prompting me the payment method.  I may have made four payments when I only wanted one.  Could someone please help fix this problem? ... View more

I purchased something on Epic Games International last night, and while I did pay for the purchase, PayPal recorded the transaction as a preapproved payment, like it was a credit card or something.  I have a Visa Debit card, and this payment should hve come out of my account linked to my Visa Debit card, not credit card.  I do have the money in my account attached tomy Visa Debit card, so could you please ensure that Epic Games International receives the money very soon?  Thanks in advance. ... View more

When I withdraw funds from my PayPal account, do the funds eventually get deposited back into my bank account after so many business days? ... View more

I logged on to PayPal this morning,and after a pop-up window that I elected to skip and advance to my account, I got a message that I don't remember off the top of my head at the moment.  But I did read somewhere on the Intenret that if I reopen the page in another window, it should be fine.  But instead, I reloaded the page using the reload icon in the URL bar, and I am concerned that my funds did not get deposited and I may have lost money as a result.  Is there any way for this to be fixed?   I did read that it would take 3 to 5 business days for my money to be added to my account.  I deposited the funds last Friday, and if Friday is included, it has been 4 days now.  I wonder if the looming Canada Post strike or lockout has anything to do with the delay in funds being added to my account?   My bank branch was closed on Monday, and will be closed tomorrow for Canada Day.  I would expect the funds to be added to my account by Monday, if it said it would take between 3 to 5 business days for the funds to be added. ... View more