Obviously, selling digital goods in the way that you are is not the correct way as these PayPal accounts in general are suited for physical goods. You are not protected under PayPal seller protection for digital or virtual goods should a client files a dispute. Do you have a website that is set up to handle downloads with logs that provide proof of downloads with time stamps? If not, try PayPal's Digital Products Payment Processing and set up your website and business properly to sell digital/virtual products. https://www.paypal.com/us/webapps/mpp/digital-products You will need to call PayPal customer service to deal with lacking the info to document your business as requested. Click contact at the bottom of the page and when you reach PayPal do not make a selection and you'll be routed to an agent.
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