I have become the chair of a local playscheme which runs a not-for-profit organisation run by a committee of volunteers. Last year we accepted Paypal payments for the first time, but then we received a message saying the account had been limited, or basically locked. I asked the then-chair to sort it but it seems she never did. I have tried to but it asks for a company extract from trade registry, which I have never heard of and am vertain we do not have. We are not a business. I tried to call Paypal from two different phones but the automated system insisted it was unable to hear me, and ended the call. We have money stuck in the account that we need to access, plus we open for registrations again this month and if I cannot resolve this we will have to stop using Paypal as we can't access the money! Please can someone help? I've emailed with my phone number today but this is urgent now and I don't know how to resolve it.
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