Hey Justin_Ooi.
Welcome to the Community!
If you open a dispute through your PayPal account for a not as described item, we can only guarantee a full refund if you return the item to the address that we ask. If you have posted the item back to a different address provided to you by the seller, we cannot guarantee a refund on the transaction as that address may not be registered on the sellers account.
David.
... View more
