I am so frustrated with PayPal at this point. I purchased an item and paid through PayPal- the item turned out to be counterfeit. I was told that in order to have my funds returned to me, I would need to return the item to the seller. Thinking that this was an odd request, I contacted my local police dept. They told me not to return a counterfeit item to the seller since it is against the law to sell counterfeit goods. I informed the PayPal agent of this and they did not care- I again was told the only way I would get my funds returned was to return the item. Since I refused, PayPal ruled in favor of the seller. I filed an appeal and even sent in a letter from an authentication service stating that the item was counterfeit. I find out today that they never included the letter in with my appeal. I resent the letter and asked for them to please look at the letter as they were considering the appeal. They told me that they still need a tracking number to verify that the item has been returned! Seriously? What part of illegal does PayPal not understand? The seller has been treated like a queen in this situation and the victim has been treated like the criminal! Not only am I out the original price I paid for this item, I am not out the price I paid for an authentication service- and PayPal wants me to spend additional money to ship this back. I am now asking if it is possible for me to destroy the item and send them a notarized statement to that effect. PayPal seriously needs to review their policies on counterfeit goods- the buyer is treated worse than a criminal!
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