@grahamJanemba wrote: I have found a FIX! (at least for me) It was constantly erroring out... I changed browsers, and suddenly it worked! I know this isn't much info, but this may help some. I can confirm this worked for me too... So I've used these "PayPal My Cash" cards quite a few times (probably at least 20 times total), and had never had a single problem. I tried to load one today, and it responded that it was unable to verify my identity in the National Database (or something to that effect)-- despite the fact that I've had this PayPal account for YEARS, and, as mentioned above, I've used these "My Cash" cards repeatedly with no issues previously. I saw this post about 30 minutes into sitting on hold, waiting for support to answer, so I gave it a try... I pretty much always use Google Chrome, so I'm pretty sure that's what I was using when I've loaded these cards in the past, and that's definitely what I was using today when it suddenly wouldn't work anymore. After reading the comment above, I opened Firefox and tried it out. In Firefox, it went through the process, past the point where it was "unable to verify my identity" in Chrome-- but when I got to the very last step, and clicked "Yes, Load It" (or whatever that last button says), it went to the next screen and it just said "null" in red letters. Since it made it past the "unable to verify" point, I tried it one more time in Firefox, and it finally worked, just like it always has before. ***So, if anyone is having the "unable to verify identity" problem with "PayPal My Cash cards"-- try using a different browser to load the card into your account, and maybe you'll be able to get it to work. ***ATTN PayPal-- I think I saw that this thread was started a couple of years ago (which means that this problem is at least that old). I don't know how widespread the issue is though, since this was the first time it happened to me. Anyway, I can verify that I got mine to work the same way '@grahamJanemba' did (by switching internet browsers). If whoever reads/monitors this board has any contact with the people who would fix problems like this, if you'll tell them it's seemingly related to web browsers somehow, they might be able to pinpoint the issue-- if they decide to try to fix it, that is. Thank you.
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