I refunded a buyer for $450 on February 3,2016. The funds cleared my bank account on February 4,2016. Today is February 23 and the transaction is STILL pending! The buyer filed a case on eBay because she wanted her money, so eBay refunded her and are now sending me emails because they want the $450 they refunded her. PayPal says it's a technical issue and they are working on it. Really? For 19 days? Why is the technical issue my problem and why is it ok to keep my money for 19 days already? I've spent hours on the phone with PayPal (most of it holding) and nothing has been resolved! Seriously PayPal? This is how you treat your customers? Also, I was told a supervisor would return my call within 24 hours and that didn't happen either.
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