Hi Guys,
Thank you for contacting the PayPal Community Forum.
If the email contains a Merchant name please be advised that the Merchant is not responsible for spoof emails that contain their branding. These spoof emails would not be related or instigated by the Merchant and they would not be aware these emails are even in circulation.
If you think you have received a phishing email please forward it to spoof@paypal.co.uk and then delete the fake email from your mailbox. Please review the below information to assist you in determining if an email you received is a phishing attempt:
It begins with a generic greeting like ‘Dear user’ or ‘Hello, PayPal member.’ We'll always begin with your first and last name or the business name on your PayPal account.
It asks for financial and other personal information. Our emails will never ask for your bank account number, debit or credit card number etc. We'll never ask for your full name, your account password, or the answers to your PayPal security questions in an email.
It asks you to provide the tracking number of a dispatched item before you've received the payment into your PayPal account.
It includes a software update to install on your computer.
Thanks
Siobhan
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