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since ‎Jan-05-2016
candlewithcare
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Recurring payment etiquette Paypal Policy

by candlewithcare Contributor in Subscriptions
‎Dec-04-2016 01:28 AM
‎Dec-04-2016 01:28 AM
Struggling to find any information on Paypal site about this other than how to set it up. Is it normal to offer recurring payments and NOT to send out reminders before the next payment is due? I would think it best to at least receive an email 7 days before, either directly from Paypal or the merchant, giving you a chance to cancel before it goes through. If Paypal sent the reminder then at least they know its been done. To me its a bit unethical not to. ... View more

Re: no email after sale on website

by Moderator PayPal_paula in Selling on your website
‎Jan-18-2016 03:18 AM
‎Jan-18-2016 03:18 AM
Hi Candlewithcare,    So sorry for the delay in responding. Are you still not getting your notification emails?. If not, I would recommend to double check your notification preferences. I have added the steps below on how to check them or update them if needed.    To select your Email Notification Preferences: Log in to your PayPal account. Click Profile at the top of the page. Click My settings. Click Update next to "Notifications." Check the box for any of the choices you wish to receive a notification. Click Save. Please note these preferences can be updated as often as needed.   I hope this helps,  Paula    ... View more
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