I sent the buyer a refund on Nov 29th through the ebay cancel order option, i have an email saying the eCheque payment has cleared and in my paypal it says refund sent and refund completed and you have refunded this payment in full. The buyer had till Dec 14 on ebay to confirm they received the refund, they did not confirm in time so ebay stopped the cancellation and said i haven't refunded the buyer. Last night buyer messages me saying the refund failed and they haven't got the money, wouldn't i get a message aswell saying the refund failed? they said they have not received the refund even though in my paypal it says refund completed? what do i do?
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