Paypal has stolen my money, and I'm just destroyed. On 29-Apr-15 I sold two items to a ebay user with 3 feedback. Three months later on 12-Jul-15 he opened a case with ebay saying the items weren't as described, however that was a lie, the ebay page was still up with pictures of the items, showing what he claimed was nonsense. I messaged the seller, no replies were given. Ebay closed the case and went in my favour. Two months later on 19 Sep 2015 the same person opened a case on me with paypal. I looked up the ebay account and found that it had been deleted. So obvious that this person was a fraudster, I gave paypal all the same evidence as I did on ebay, with pictures, and told them about the ebay account being banned. Instead of them looking at the evidence, they automatically decided to go in his favour. I read that the buyer must return the items with a tracking number. However a couple of days later, paypal just took my money out of my account, without giving me any tracking number. On 7 Oct 2015 I phoned up paypal, and told them I had been given no tracking number, they said that’s strange and that my money should of only been taken out my account after I had received my item. They said they’d contact me with a tracking number. And they said, “don’t worry my money is completely safe” - They never did email me, like they promised. On 14 Oct 2015, I called them again, asking for the tracking number. They gave me one, however it didn’t work. I phoned again. This time, they said, because it’s Australia I have to wait a month for it to arrive, I waited. Nothing came. I phoned again, this time they said because it’s a month later, there was nothing they can do, I told them, they were the ones who made me wait so long. They put me on hold to look at the case, this time they said, the tracking number is fake, and that they were going to pass the case on to the manager to get my money back and email me within 72 hours. They never did of course. I phoned again, today, this time, they said Australia doesn’t need to give tracking numbers. That I wasn’t going to get my money back. And that it’s my responsibility to call Australian post. Even though it’s so clear to me that the parcel was never sent in the first place. I asked what about ebay banning him, he said even if he is a scammer, there’s nothing paypal is going to do. So that’s my story. My mistake is trusting paypal to be a fair and responsible company. I know that now there is nothing I can do paypal are nothing but thieves. I’ve been lied to time and time again, and just feel completely violated and heartbroken.
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