Hello, I wondered if anyone can help on this matter. I sent a brand new and tagged leather pair of leggings to an ebay customer in good faith. I have been selling on ebay for at least seven years now, on and off, and as a private seller, I have built up some great feedback. However, I do not accept returns from buyers as I am quite a small seller and I do not have a shop and I just sell items that I have around my home or I might sell items that friends have purchased or unwanted gifts. I sold and sent a brand new pair of leather leggings with their tag to a buyer, who asked me if she could return them as they did not fit her. I stated to her that I do not accept returns for this reason and ebay agreed and the case was closed. The buyer has, however, raised a case via paypal, who has now stated that I should accept the return and refund the payment to the buyer once I have received the item. I have stated to paypal that I do not accept this, as the leggings were in brand new condtion and the buyer only wants to return them because they dont fit. Emails between us do confirm that the item is not damaged and there is no fault with the leggings. I do feel unprotected as the seller in this case and wondered where I stand legally? Can anyone help?!! Would be much appreciated. I am also very worried as I run a very tight financial ship and I currently do not have enough funds in my paypal account to cover the cost of this return. Hope that someone can shed some more light on this as I have not had to deal with a case like this before. Thank you in advance.
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