wendyw317 New Community Member Posts: 1 Kudos: 0 Accepted Solutions: 0 Refund Not showing up 10-08-2015 01:07 PM I have had 2 incidents where charges from Microsoft have shown up on my paypal statement. The first time I disputed the charges and they were credited immediately. I was very happy with the way that Paypal handled the situation. The most recent situation is slightly different in that although I blocked Microsoft from access my Paypal Account, via Paypal, the block was breeched and several ramdom charges began appearing again. I placed the transactions into dispute and informed the Paypal representative that the account agreement had been breeched again and that is numerous charges were not approved by me. They spent a couple of days came back and stated that I should contact Microsoft directly but that Paypal deemed them as valid. Unexceptable, but I went ahead and reblocked Microsoft per the advise of Paypal, and then contacted Microsoft. Microsoft has beeen more than happy to work through this and very helpful, informing me that the funds were put on hold and then charged back to Paypal, since they were unathuthorized charges. I have informed Paypal of this on several occations, specically several times this week. Reconfirmed with Microsoft that difinettively the charges are listed as charge backs, due to my inital dispute over them. They show that ALL transactions in their system as it pertains to this situation are in ( ) and are set as charge backs, yet I cannot get Paypal to credit back the money to my account?? I am at a loss at what to do at this point and very frustrated with Paypal who has done nothing for me with the exception of complicating this issue, Any advise on how to resolve this matter quickly, would be appreciated. I have spent 4 days and several back and forth phone calls with Paypal and Microsoft, with Microsoft being the ONLY PARTY willing to actually assist in the process and resolve the matter. Still do not quite understand how the seller can be willing showing that the funds are back with Paypal/never left paypal and Paypal is completely unwilling to assist in getting MY FUNDS back to me. Thanks again!! Mother of 4 and very frustrated!!
... View more