Hi I doubt if any notice will be taken of this but I really do want to have a say. Firstly I do believe Paypal do the job they are supposed to do in most respects. I do also believe that they do not regard their customers enough to give individual replies. Automated e mail replies are the way paypal deal with most complaints, they say that this is the quickest response and they believe that is what the customer wants. Most people could find these automated answers themselves without e mailing customer support. I would definitely rather wait a couple of days for a Personal response and knowing that I had a contact who I could talk to direct. An example of my problem may highlight what I am saying. After being with e bay for 5 years and having no problems, no negative feedback and no complaints, suddenly I found my money in Pending. I asked why this was and emailed to just receive an automated response about being a new seller and having to build up trust. I clearly stated in the email that I had been doing this for 5 years. A phone call then got me nowhere, the advisor just kept repeating what the e Mail said. For the sake of my sanity I have given up and am still nearly 3 weeks later waiting for my money to come out of Pending. Asking around friends and family and wider circles it was interesting to find out how many people had stopped selling on eBay, not because of e bay but because of PayPal. It is quite understandable that buyers have to be protected but surely 7 days would be enough. If no complaints were received in that time then free the money.
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