@NeiKarasu When you clicked on help / contact and got the code + the phone number did you read this? As the resolution centre appears to be in meltdown due to the Monarch problems I expect the phone system is overloaded. >> We are currently experiencing high call volumes. We apologise for any extended queue time If your query is in relation to Monarch Flight and Holiday cancellations please click HERE Suggest you try a p.m via their Facebook or Twitter pages.
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