PayPal Community

So i spoke to someone at Paypal and she was not helpful at all. I said that when i opened the dispute it was a day over the timeframe and there must be something they could do to accomodate my, as I was only made aware of the counterfeit product a few days ago. She just said bottom line nothing could be done.... 😞 so i'm out of pocket and have a fake broken product, because of one day 😞 very annoying. I will contact that IC3 - now it's just the princicple and not the money - the fact that I have been sold a counterfeit product that I now cannot return or get a refund for just seems crazy. Will keep you updated! ... View more

Thank you SO much for your reply!   Sorry I didn't realise there was a UK board - again, this is my first ever post!   They have since relpied to my email with this:   "Thank you for contacting PayPal. If you did not open a dispute within the timeframe noted on the transaction details, you aren’t covered by PayPal Purchase Protection. However, you can still file a report online through the Internet Crime Complaint Center, or IC3. The IC3 was established as a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C) to serve as a means to receive Internet related criminal complaints. The IC3 accepts online Internet crime complaints from either the actual victim or from a third party to the complainant. They will process your complaint if they receive accurate and complete information from you. When filing a complaint, provide the following information: Your name Your mailing address Your telephone number The name, address, telephone number, and Web address, if available, of the individual or organization you believe defrauded you. Specific details on how, why, and when you believe you were defrauded. Any other relevant information you believe is necessary to support your complaint. You can file a complaint with the IC3 at www.ic3.gov. To learn more about PayPal's Buyer Protection Policy, go to www.paypal.com and click Security at the bottom of the page. It is my pleasure to assist you. Thank you for choosing PayPal. Yours sincerely, Ryan PayPal"   So, I guess that gives me a few avenues to try... I will try calling, social media and this IC3 thing?? I will update here if i hear anything back!!   Kind Regards,    Tania     ... View more

Nope, in the UK! ... View more

Sorry for the confusion, this is the first time i've ever done anything like this! I opened the dispute but it said straightaway:   "We're unable to decide this claim in my favour at this time. PayPal's Buyer Complaint Policy applies to the sending of goods but not to disputes about merchandise quality..... We encourage you to work directly with your seller to resolve this matter"   Then when I look into the resolution centre, it said no open cases, but when i change the dropdown to all cases, it shows my dispute and case closed.   Now i'm lost, as the seller is clearly fraudulent so i cannot contact him. I also cannot call anyone at paypal to tell them the details about this strange case. ... View more

Thanks for the reply! Weirdly, it is 6 months to the day (yesterday) that I filed a complaint - completely by chance. However, the only reason I didn't file it before, was because I only found out it was counterfit yesterday when I spoke to the Apple Advisors online for them to ask about the warranty (as the headphones had broken). How do you suggest I go forward? The seller is no longer on eBay or PayPal so I have no way of taking legal action.    Thank you in advance for any help! ... View more