After having my card seemingly declined randomly lately I contacted PayPal tonight. I've been a card holder for about 4 years and have my bank account linked and verified. I've always used my PayPal card whether or not I have money in my Paypal account. The representative told me they are using a new "algorithym" that randomly declines cards due to the fact that they have lost money from back up funding sources not coming through. The only way to avoid this is 1. Call PayPal whenever you want to use your debit card (that's customer friendly...) 2. Transfer money into your Paypal account. Well tonight my card was declined for a $30 charge WITH a couple hundred dollars in my Paypal account. The rep told me I would not be able to use my card as I have for several years now and also there were no plans to let their customers know about this change. He had a carefully scripted answer to my question so it's apparent;y they are getting calls about this. BAD customer service Paypal! How can you let your customers get their cards declined without letting them know why! Last night I tried to use it to purchase a bleep deal on some air fare. They allowed the initial authorization to go through then declined the charge several hours later. When I woke up I saw the email saying I had lost out on my airfare. Basically they have changed the terms on their debit card without any plans of telling people. Ticked off? You bet I am.
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