Before I start, I should say that I love PayPal as a product. However, I found out that their customer service is horrible. I had an automatic payment approved to a vendor that bills me yearly. Historically, this has gone through fine. This year, it failed. I called support, the lady said there was nothing wrong with my account, and that it would re-try in 4 days. If it failed, I should contact the vendor. It failed, so I contacted the vendor who said they saw the failure, but have no control over it, and that PayPal doesn't pass along any error messages as to why it failed. Called PayPal back, was placed on hold and then hung up on. Called back again, explained the situation. This person couldn't even find the transaction, and said that she was looking at my most recent transactions and didn't see it. Despite me explaining that it was a failed transaction, she kept looking in recent transactions and flat out stated she couldn't find it. Asked to speak with a manager. Explained the entire situation to him. He asked to look at a few things. Came back from placing me on hold and asked if I had spoken with the vendor. I had just finished giving him the entire run down, and he couldn't even be bothered to listen, apparently. I stated that I wanted someone from PayPal to contact the vendor and get this addressed. He kept stating that "there is nothing wrong with your account", but that he had made some "adjustments", and would see if things would go through on the next attempt. I asked him what was wrong that he had to adjust, and he said nothing was wrong. After going around in circles a few times, I was not convinced he fixed anything. I again stated that I wanted someone to address this with the vendor. He said he couldn't contact the vendor until after he saw if his "adjustments" fixed it. I explained it has already failed twice and I don't see the need to wait for a third time. He finally agreed to call the vendor. PayPal - I have never seen more inept customer support representatives than the folks you all hire. I am a customer of both Comcast and Verizon, and have dealt with their support staff. Comcast is world class in comparison., and that is a sentence I never thought I'd have to type. Please tell me you all are aware of the issues with your support staff and are working to address?
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