Hello, Can anybody let me know what is the expected timeframe taken by PayPal to review a dispute? I sold an item (very plainly) as having an issue, it was sold to an eBay member in another country who was pestering for a refund after I'd sent the item (but before they'd received it) - I believe they'd had the eBay advert translated for them after bidding and winning the auction then realised they'd purchased something they didn't really want. I've send copies of the correspondance between the buyer and myself to PayPal but for several weeks now the case has been stuck "in review" as and this has sent me in to a negative PayPal balance, the sum in not unsubstantial. What is the expected timeframe for dealing with and reviewing cases, I've been told to expect contact by 05/08/2015 however this will be nearly two months after the sale of the item and I can not feel anything but I am being scammed by both the buyer and PayPal after sending an item in good faith.
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