PayPal Community

It seems wrong to run a business that thousands of people rely on, but you aren't there to help when something goes wrong. Your automated systems can take our money, take our payments, and give generated auto-replies, however, when someone has a real issue with being ripped off by a seller, there is no one here to help and even those who reply on behalf of PayPal on Twitter and Facebook, seem like autogenerated answers and they don't help at all. How can you close a claim because the buyer didn't upload proof of return shipping when the seller's address, that YOU provided, is written in Chinese?  Seriously, PayPal emailed me the address where I was supposed to return the goods, but it was all in Chinese! Sure thing, thanks PayPal. $67 the scamming seller gets to keep because you can't provide an address in English? Not to mention the scamming seller states on their website THEY pay for return shipping if the item isn't as described. The seller refused and rather than give my money back, YOU close my case saying I didn't ship back the items. How much of the $67 do you get to keep? With millions of users, that adds up to big money.  ... View more

I filed a dispute on Dec 7, 2020. The seller and I communicated back and forth a few times, he was offering to return 1/2 of what I paid and I wanted a full refund. I opened a claim on Dec 15. On Dec 20, I received an email from PayPal requesting I return the items and to provide proof of shipping. On Dec 24, I shipped the items to the seller, and uploaded a photo of the receipt with tracking number and the receipt of the USPS Customs Declaration form. Also on Dec 24, I requested a refund for the $27 shipping fee to China and uploaded the same photo I used for the claim as proof of shipping. I was refunded the shipping fee on Dec 30, 2020. I got an email this evening from PayPal saying my case was closed because "we did not receive valid proof or tracking that you returned the merchandise." This is really unbelievable to me because not only are there two jpeg files attached to the case, but when I looked at the case history, it shows Dec 24, "Evidence provided by sender - You." Obviously I provided valid proof of tracking, I provided the same proof that got me the refund for the shipping cost. The tracking number is loud and clear in the photo. When I followed the tracking number, it shows it arrived in Shanghai.    What can I do about this, if anything at all? From my understanding, once a case is closed, there is no reopening it, but this is not my mistake, this is PayPal's mistake ... View more