PayPal Community

I've spoken to PayPal 'Customer Service' a number of times regarding this and they point blank refuse to even acknowledge the problem and simply play dumb. All they repeat is "it should work".   My theory is this, PayPal already know eBay users have PayPal, and so force you to pay directly via PayPal in order to avoid paying out the 1% cashback. This is why they block the card on eBay purchases.   Total scam. ... View more

That is a completely separate and opposite issue that you rightly pointed out. Please open a new thread for your particular problem so as not to confuse the issue here, which still needs a solution.   Thank you ... View more

100% agreed! I didn't mark this as 'Solved', and it certainly is not solved at all. ... View more

I just had this same issue and zooming browser out to 75% didn't reveal refund option, it just didn't exist. I was able to process refund quickly however and here is how...   1. Go to PayPal Message Centre and the bot will ask how it can help.   2. Type "Refund option missing".   3. Follow the prompts, enter transaction ID and the bot will process the refund.   4. Check transaction details page to ensure the refunded has been processed. Mine was processed instantly.   I hope that helps.   ... View more

Hi Nadia92   Thank you for confirming this is a problem for you too. Unfortunately PayPal still won't recognize the issue or admit to blocking eBay transactions, so it's unlikely to be resolved any time soon. If people keep posting however confirming they too are having the same issue, then PayPal might then take this seriously.   XI ... View more

Hi Mark   Unfortunately not. I did managed to get PayPal to add 'Trading Name' on account by calling them, however this was a pointless endeavour as customers still only see the legal business name on PayPal receipts. The point of adding a trading name was to... well as it says on the tin, to trade under that name. PayPal does not understand this basic business concept.   XI   ... View more

Thank you, but you've missed the point of wanting to use the business card to receive cashback, which I would not get by using PayPal balance directly for ebay, or bank transfer for HMRC.   Interested to hear from those with this business card and if you've been successful with making VAT payment? ... View more

Hello   Thank you for your reply, but this has absolutely nothing to do with cache and cookies, deleting your browser history etc. I'm surprised you haven't asked 'did you try turning your computer off and on again?'.   I understand all about debit and credit card securely, but not ONCE has any of my other cards failed on ebay, yet the PayPal Business debit card hasn't ONCE been accepted, even for tiny purchases (£2.99). As advised this is not just a problem for me as many others have reported the exact same issue. Sorry but I cannot accept that this is simply a security issue, and as PayPal are unwilling to even accept there is an issue, I think it's very clear that PayPal is indeed blocking ebay purchases to avoid paying out on cashback.   ... View more

Will a mod please reply. It's clear you are blocking ebay purchases as you know the user already has a PayPal account and so push them to use the balance directly, rather than using the PayPal Debit card so as you avoid paying cashback. It's not just me that's unable to use card on ebay either as several others have confirmed, so will you just come out and confirm that you block ebay purchases please?   As most of my purchases are on ebay, there is really no point in me having this card now. Very disappointing! ... View more