Skip to main content

PayPal Community

  • Dashboard
  • Send and Request
  • Wallet
  • Business
  • Help
Log in
  • Welcome
    • Guidelines
    • News and Events
    • Suggestions for PayPal
    • General Discussions
  • PayPal Help Community
    • Managing Account
    • Transactions
    • Wallet
    • Security and Fraud
    • Products & Services
    • Reporting
  • MTS Community
    • PayPal Upgrade Community
    • PayPal Payments Standard
    • REST APIs
    • NVP/SOAP APIs
    • SDKs
    • Sandbox Environment
    • PayPal Reporting
    • Payflow
    • Ideas for MTS
    • Client-side Integration
    • Server-side Integration
  • The Archives
    • PayPal Help Community Archives
      • Managing Account Archives
      • Transactions Archives
      • Wallet Archives
      • Security and Fraud Archives
      • Products & Services Archives
      • Reporting Archives
    • Help Community
      • PayPal Basics Archives
      • Payments Archives
      • My Money Archives
      • My Account Archives
      • Disputes and Limitations Archives
      • Products and Services Archives
      • PayPal Credit Archives
    • Merchant Community
      • Merchant Products
      • Business Tools Archives
      • Reporting Archives
      • Managing Risk and Fraud Archives
    • Help Archives
      • About Business (Archive)
      • About Payments (Archive)
      • About Settings (Archive)
      • About eBay (Archive)
      • About Protections (Archive)
      • About Products (Archive)
    • Social and Your Voice Archives
      • Off Topic (Archive)
      • My Feedback for PayPal (Archive)
    • About PayPal Archives
      • Watercooler (Archive)
      • Tax Information (Archive)
      • Fees (Archive)
      • eBay and PayPal (Archive)
      • Coupons and promotions (Archive)
    • My Account Archives
      • My account settings (Archive)
      • Account limits and verification (Archive)
      • Account balance (Archive)
      • Bank accounts and credit cards (Archive)
    • Payments Archives
      • Sending money (Archive)
      • Receiving money (Archive)
      • Refunds (Archive)
      • Donations and Fundraising (Archive)
    • Disputes and Security Archives
      • Disputes and claims (Archive)
      • Fraud, phishing and spoof (Archive)
    • My Business Archives
      • Merchant services (Archive)
      • Reporting and tracking (Archive)
      • Shipping (Archive)
    • PayPal Products Archives
      • PayPal Debit Mastercard (Archive)
      • PayPal Extras MasterCard (Archive)
      • PayPal Mobile & Other Services (Archive)
      • Student Accounts (Archive)
      • Bill Me Later (Archive)
    • Getting to know PayPal
      • My PayPal account
      • Security and protection
    • Receiving and sending money
      • Buying with PayPal
      • Selling with PayPal
    • PayPal Here UK
      • PayPal Here News and Events
      • PayPal Here Community
      • Chip and Pin Card Reader
      • PayPal Here App

The Community Forum is not available for new posts or responses; previous posts remain available to review. For comprehensive support options, please visit PayPal.com/HelpCenter
Merchant Technical Support: For technical support and related questions, please visit our Technical Support Help Center or Developer Central

If you want to report illegal content under the EU Digital Services Act, please do so here

since ‎May-04-2015
Country: United Kingdom
Type: Business
harps
harps Contributor
Contributor
8
Posts
1
Kudos
0
Solutions
Liked
Your PayPal Anniversary
Your 3rd PayPal Anniversary
Your 5th PayPal Anniversary
The Return
Ice Breaker
Giving
Friendly
Active
View all
Latest Contributions by harps
  • Topics harps has Participated In
  • Latest Contributions by harps

Re: Creating a support ticket?

by harps Contributor in PayPal Basics Archives
‎Jun-19-2018 03:35 PM
‎Jun-19-2018 03:35 PM
Thank you Sir,    That really is a poor UI.   Best Regards   H ... View more

Creating a support ticket?

by harps Contributor in PayPal Basics Archives
‎Jun-19-2018 03:06 PM
1 Kudo
‎Jun-19-2018 03:06 PM
1 Kudo
Anyone know where to create a support ticket?   Apparently its https://www.paypal-techsupport.com   But for the life of me i cant see where?   Ive received an email saying the integration is not tls compliant... yet it should be because ive made all changes required,  i want to know exactly where the non compliance is.   Cheers in advance   H ... View more
Labels:
  • Labels:
  • How PayPal Works
  • Technical Issues

Re: Custom number in download history for subscrip...

by harps Contributor in About Business (Archive)
‎May-06-2015 11:00 PM
‎May-06-2015 11:00 PM
UPDATE, Recieved a reply from technical support saying that this is intended behaviour.    "Kindly be informed that it is an intended behavior that the value passed in custom variable will not reflect in transaction history but can only be seen via IPN. My sincere apologies for the inconveniences caused but that is how it works."   I dont quite understand this when developer.paypal.com/docs/classic/admin/download-history/ explicitly states that this field IS available in the the report AND I can confirm it works for other button types. " Custom Number Specified by seller in any of the following button-creation fields: PayPal Shopping Cart Custom Number Buy Now Custom Number Subscription Custom Number "   Aslo it works for the non subscription button types.    I probably being fobbed off. ... View more

Re: Custom number in download history for subscrip...

by harps Contributor in About Business (Archive)
‎May-04-2015 02:11 PM
‎May-04-2015 02:11 PM
just tried this with encrypted subscription buttons instead of hosted.... same thing... no custom number ... View more

Custom number in download history for subscription...

by harps Contributor in About Business (Archive)
‎May-04-2015 01:44 PM
‎May-04-2015 01:44 PM
Ive emailed support about this but think it will be valuable to include here as well since i have not seen a solution.   We currently use hosted buttons for recurring payments with the "custom" property set to our internal customer number. We set the custom value dynamically based on the current user. This all works perfectly and paypal correctly informs our back end via ipn of the the customer that has made a purchase. The issue we have is that the "custom" field value does not appear in the paypal transaction history logs as specified here under the "custom number" column.https://developer.paypal.com/docs/classic/admin/download-history/   -------------------------------------------- Field Name : Custom Number Description: Specified by seller in any of the following button-creation fields: PayPal Shopping Cart Custom Number Buy Now Custom Number Subscription Custom Number Format: alphanumeric Payment Button Variable: custom Related IPN Variable: custom ------------------------------------------- we desperately need every line in the transaction log to contain the custom value for each subscription so that we can tie transactions to customers. ... View more

Re: Customer Numbers

by harps Contributor in About Settings (Archive)
‎May-04-2015 12:34 PM
‎May-04-2015 12:34 PM
assuming you meant custom number, right?  ... View more

Re: Transaction History Not Displaying all Optiona...

by harps Contributor in About Settings (Archive)
‎May-04-2015 12:30 PM
‎May-04-2015 12:30 PM
Did you ever get an answer to this?   Im experiencing the same thing for recurring payments. ... View more

Re: Customer Numbers

by harps Contributor in About Settings (Archive)
‎May-04-2015 12:25 PM
‎May-04-2015 12:25 PM
Now this is the million dollar question!   I have been searching high and low for the answer to this.   Refering to this doc it should be possible to view the custom variable provided as part of the hosted button https://developer.paypal.com/docs/classic/admin/download-history/    -------------------------------------------- Field Name : Custom Number Description: Specified by seller in any of the following button-creation fields: PayPal Shopping Cart Custom Number Buy Now Custom Number Subscription Custom Number Format: alphanumeric Payment Button Variable: custom Related IPN Variable: custom ---------------------------------------------   Ive tried every option under the sun but to no avail, it work fine for one off payment buttons, just not for subscriptions.   The only thing i noticed is that in step three of the button creation where you can specify adition button params the param is ignored and not part of the html displayed....    .... other than that the custom varialble works fine, it is included as part of the ipn to my site... just never in the history.   its bizzare! ... View more
Paypal Logo
  • Help
  • Contact Us
  • Security
  • Fees
  • © 1999-2025 PayPal, Inc. All rights reserved.
  • Privacy
  • Legal
  • Cookies
  • Policy Updates

The money in your balance is eligible for pass-through FDIC insurance.

The PayPal Cash Mastercard is issued by The Bancorp Bank pursuant to a license by Mastercard International Incorporated. The Bancorp Bank; Member FDIC.

Powered by Khoros
Welcome to the PayPal Community!