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since ‎Feb-03-2015
LAP
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Topics LAP has Participated In
  • Topics LAP has Participated In
  • Latest Contributions by LAP

Re: Item not recieved, but I paid as quest with cr...

by kernowlass Esteemed Advisor in Refunds and cancellations
‎Apr-21-2015 02:48 AM
‎Apr-21-2015 02:48 AM
You can still file a dispute as a guest buyer but you need to contact customer services and they will open one for you >>>   Click on the words "Contact" at the bottom of your paypal account summary > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect). When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent". ... View more

Re: Guest refund

by kernowlass Esteemed Advisor in Refunds and cancellations
‎Apr-20-2015 11:54 AM
‎Apr-20-2015 11:54 AM
If you paid as a guest buyer you can still file a dispute but you need to contact customer services and they will do it for you.   Click on the words "Contact" at the bottom of your paypal account summary > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect). When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent". ... View more

Re: Refund as guest for non reciept of item

by kernowlass Esteemed Advisor in Refunds and cancellations
‎Apr-20-2015 08:29 AM
‎Apr-20-2015 08:29 AM
You can still file a dispute as a guest buyer HOWEVER you have to contact customer services and they will open one for you >>>     Click on the words "Contact" at the bottom of your paypal account summary page > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect). Its free from most landlines. When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent". ... View more

Re: Seller cancellation, PayPal have money on hold

by kernowlass Esteemed Advisor in Refunds and cancellations
‎Feb-07-2015 08:22 AM
‎Feb-07-2015 08:22 AM
Did you buy them all at the same time?   Is the refund on temporary hold OR pending? ... View more

Re: Pending claim

by Moderator PayPal_Conor in Refunds and cancellations
‎Feb-06-2015 06:17 AM
‎Feb-06-2015 06:17 AM
Hi LAP,   Thanks for posting    It possible that this Seller didn't have sufficient funds to complete your refund instantly.   When this happens, the refund is sent in the form of an eCheque, you see.   An eCheque is much like paper cheque and simply takes a few days to clear.   Would you mind giving this a few more days and if your refund is still outstanding by the end of next week, feel free to reach out to us on our other social media channels so we can investigate this further.    We are available 24/7 to answer private messages sent through our Facebook page (http://goo.gl/4BO8de) and respond swiftly to any tweets directed towards @AskPayPal!   I hope this advice helps LAP,   Conor     ... View more

Re: Why do I have to wait so long to get my own mo...

by kernowlass Esteemed Advisor in Disputes and claims
‎Feb-03-2015 09:41 AM
‎Feb-03-2015 09:41 AM
True its a bit of a pain, but it could be that the dispute encourages the seller to send the item and so they have to allow enough time for the item to get to you.   At least you should get your money back ... View more
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