PayPal Community

jianyangliu · ‎Feb-04-2015

Further more, 14.1 Contact PayPal First. If a dispute arises between you and PayPal, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost effective means of resolving the dispute quickly. Disputes between you and PayPal regarding our Services may be reported to Customer Service online via the "Email Us" link on the "Contact Us" page at any time, or by calling the Customer Service telephone number located on the PayPal website(s) and by logging into your Account. They didn't try to meet their goal to learn about the address your concerns... The only arguement I had that closest to this issue was with PayPal support called Dian and Conor, however, since last Friday they have stopped responding to me on my arguement which based on PayPal's contract terms. If they cannot provide a valid explaination or arguement, they will need to keep the case not just letting the call centre to haras me to pay. It is very unprofessional way of PayPal. I am losing my faith with them now. Thanks

jianyangliu · ‎Feb-04-2015

hi, thanks for the reply and advice. I have contacted consumer line in UK and they told me that I need to find the arguement first and call back. Hence, I went through all the terms and conditions within this dispute personal transaction, and found the sender is not elidgable to open the claim. Then called back to consumer line, and they told me to speak to PayPal about this. So basically they were not helpful at all. My question is - are those orgnizations you pointed out have the rights and power to actually help me settling the case in a lawful and fair way other than just TALK to me? I found that its ridiculous how PayPal is behaving right now! Thank you

jianyangliu · ‎Feb-04-2015

Hi guys, I think I've nailed an argument regarding an unfair charge against me. However, now PayPal start to ignore me or push things around. They reversed a personal payment to the buyer which went against their own terms and conditions - buyer can not open a dispute if the transaction made in person. Now the debt collecting centre keeps harassing me for paying up the negative balance. I simply refused to do so as I have all the rights and evidences with me. The only frustrating thing is that no one from PayPal is standing up to it now and call centre pushes me to make a complaint via email, email replied by people who didn't even know what my case is. PayPal Facebook staffs know my case, however, they realised that they lost the debate and staying in silent. What should I do now? How could PayPal as such a big company behave like this? It is unacceptable! Any advice will be greatly appreicated guys! Thanks

jianyangliu · ‎Jan-26-2015

hi guys, i am suffering a big fraud and would be much appricated if anyone could share any tips and advice. basically i sold an item and it's a scam. the money came into from a hacked paypal account which reversed back after 2 weeks. now paypal is hassling me to pay up the negative balance, however, i have already posted item. my item which worth £600 has been posted and there seems no way I can get it back. could I have any chance or hope that by providing the post office recipt and tracking number to argue with Paypal and keep this dispute going and get a reasonable outcome? i simply feel disgusted if i had to pay up my balance because i didn't meet the seller protection which was addressed nowhere apart from in the terms and condition. how many people will actually read terms and conditions these days. thanks

jianyangliu · ‎Jan-26-2015

Hello, I am currently suffering a very similar case, my Paypal balance was reversed and they are now pressing me to pay up the negative balance. However, my item which worth £600 has posted and there seems no way I can get it back. Could I have any hope that by providing the post office recipt and tracking number and even the signiture of the person to argue with Paypal? Thanks

jianyangliu · ‎Jan-08-2015

I sold an item valued over £600 on Dec 17th 2014 and received payment from a user. Item was posted. Royal Mail Tracking Number still available to check online - post has been signed and received. On January 3rd paypal opened an unauthorized claim case and subsequently closed the case on January 4th reversed the payment to the same user by saying "Thank you for your response". I only received the email today not response to any paypal claim case before this date (January 5th). Does anyone has any similar experience and how to resolve?Thanks

PayPal Community

Re: unlawful reverse charge

Re: unlawful reverse charge

unlawful reverse charge

fraud reversed balance

Re: PayPal Charge back Scam

fraud payment