Hi alwaysbeenontop -
Thanks for reaching out to us here in the community.
We do appreciate your feedback about this. Regrettably, the information provided by our customer service agent is correct.
As a valued customer, what you think is important to us. By giving us your feedback, you are helping us to understand what we do well, and what we need to focus on improving. We will be sure to pass this along to make sure that the correct set of eyes takes a look at this.
-Susie
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