PayPal Community

Well, here I am again.  Our bank had a glitch earlier in the week and coughed back a $1.79 transaction and now I don't have Pay After Delivery on ANY account.  I have called twice. They tell me what a "loyal customer" I am since we have been with them since they opened but they give me nothing but ***bleep***canned responses and never transfer me to a department that can actually help. I am sick of it.  I am so sick of this happening. They even removed my bank account!!!!!!! For $1.79!!!!!!!! And now I am stuck with things I can't pay.  That's just marvelous. We have and do process THOUSANDS of transactions with PayPal and this is how we get treated every time there is a glitch.  I don't know why I even bother complaining here. It won't get fixed. The BS I got yesterday was that we have "too many" PAD transactions right now.  That's funny because we've have more than this many times and never had a problem. Just another canned response.  And they wonder why they are continuing to lose customers. ... View more

Well here we are again. I have called PayPal five times in the past four days.  I have been told different things each time I called AND one person, supposedly a "supervisor" named "Rose" didn't even know what Pay-After-Delivery was. She thought I was talking about the PayPal credit card.  Oh and this is in addition to her very broken English that I could barely understand at times. How lovely. we have been with PayPal nearly since it opened and quite honestly in light of all the problems we constantly have, if something comparable comes along, we will go that service.  PayPal seems to be really dropping the hat. Don't know what the issue is.  Anyway, my pay-after-delivery is gone. Again.  It's been gone for well over a week now.  The support people keep asking the same redundant questions like I'm some moron who just started using their service.  I'm really about fed up.  We have an excellent track record for them and we should be treated as such.  The last call, I was told Pay-after-delivery would be available within 48 hours. It's now been over 60 hours and still nothing. I have wasted about two hours time dealing with thiis by phone all to get no results.  None.  One rep tells me that they will escalate the issue. The next person I talk to tells me it can't be escalated.  My favorite however is telling me to logout and login again OR reboot OR clear my cache OR try a different browser. Considering I have a degree in Computer Info Mgmt and Web Design, I really have already tried all these things BEFORE contacting support which is what I tell them. But then they have no response except to "wait" it out.  Funny because every once in a while, I get lucky, and get someone who actually can and will fix the problem but it literally takes about 5 to 10 phone calls to get results. What a joke PayPal has become. So disgusted. ... View more

Lies. Lies.And more lies. It's all I get from PayPal. They don't care anything about their customers unless they are big business.  Now I've been told that this problem should "clear up" after the first of the year.  But it isn't. Then I'm told it might take a couple of months. Oh and there is "nothing" they can do.  It's the "security" and it will have to "clear itself up".  Let me tell you, as soon as something else comes along that competes with PayPal, I'm gone. Almost 15 years I've been with them and I've never gotten more BS than I have the past couple of months.  I'm done.  ... View more

Mine still isn't working either and depending on who you get when you call, you either get the run around and no fix or a fix.  I'm so **bleep** sick of calling there that I could scream. They dont' care about small peons like us. Not all all. Have been a faithrul and good customer for 14 1/2 years. They don't care.   ... View more

I am  very sorry to hear about you chemo too.  😞  I hope things turn out well for you. Will be thinking of you. 🙂  As for PayPal, let me tell you, I have had NOTHING but problems with our account now for going on two months. Maybe you've seen my other posts.  Now finally, things appear fixed EXCEPT Pay After Delivery is completely gone -- againn -- and every time I call, they lie and whomever I talk to gives me a different story and excuse.  It's beyond getting old. I've been with them for 14.6 years now and they coulnd't care less about me as a customer.  Since I'm not bringing millions through them, I'm guessing that puts me at the low-end of their priority list.  If another, similar, payment method were available, at this point, I'd dump PayPal.   ... View more

THIS IS WORTH THE READ. IF YOU THINK YOU HAVE PROBLEMS WITH PAYPAL, WAIT TILL YOU READ THIS!!!!!     So I'm back again. I have never been as disgusted as I am with PayPal as I am right at this moment. I have been a customer since PayPal opened.  We have literally NEVER had a problem with a payment being made.  First, we started having this problem of "Pay After Delivery" suddenly being gone. Then, after multiple phone calls over the course of three weeks, shortly after posting here, it was suddenly available as a payment option again.  Well, that was short lived.     About ten days ago there was a "glitch" as PayPal keeps calling it and a charge for $2.99 for an eBay purchase to a Seller in China got caught in the system and they said that my bank kept sending back a "03" code wihich they say correlates to that bank account "not existing". ???? Now mind you, we have had and used this SAME bank account since we got PayPal. Nothing and I mean, nothing, has changed.  Interestingly, our bank DID NOT see any error and the transaction showed just fine as first being in "accounts hold" and then "paid".  The bank has said -- after talking to the assitant manager, their coding people, AND their accounting department that the error was on the PayPal end.  I have literally called PayPal almost every day now for 10 days. I have only had one actual representative who even wanted to help me and actually kept her word and called me back two days later. Since the, however, I have heard nothing.  Today, I called and got ransferred to three diffrrent departments and still got a bunch of BS that makes absolutely NO SENSE.  Now before I elaborate, since fixing the Pay After Delivery and this "glitch" I have not been able to transfer money out of PayPal to this same bank account.  It kept being returned with this so-called same "03" error code.  I finally had to transfer the money into my son's account (he is on our PayPal) and then he wrote me a check and I had to drive 10 miles into town to deposit the **bleep** money in my bank!!! Yes, that's right!! I had to go through this hoop to even get my money from the sales I had on ebay (to the tune of over $400 for two transactions).  This is the problem they are SUPPOSED to be resolving.  hahahahaha Yeah, that's hysterical.     So now, I still don't know if that problem has been resolved because I don't have a balance to transfer out at the moment.  However, NOW all three of our bank accounts are unusable and inaccessible unless we want to use an ECHECK!!! No Pay After Delivery (again) either!!! So today, the third person I talked to tells me that because of "security" that he "can't over-ride" I am going to need to make some payments with echecks for awhile and that "should show the system that (my) bank is not a security issue". ???????????? Now since I knew this guy was full of it, I just let it go and hung up. But here is what gets me:   a.  I have begged to speak to a manager or someone that can actually look into this. It's a technical issue that my bank assures me is on PayPal's end (oh and Paypal finally admitted to that also).    b.  Why the **bleep** would this affect all THREE bank accounts???? One is mine, one is my son's, and one is my husband's which is an entirely different bank!!!!????????? So all are now suddenly security risks????   c.  We have been told numerous things from we might need ot get a new checking account (unreal) to we  have too many "pay after deliveries" (yet when we had none they said the same thing).     d.  No ONE -- and I mean NO ONE at Paypal cares if you have issues.  They only care apparently if you are bringing in big bucks through them.  They are simply worthless and if there were a better option for things like eBay, I'd dump PayPal as fast as I could!!!     I have NO IDEA who or how to contact anyone at this point. All I get is BS.  The second person today actually told me to try a different browser and clear my cache. LOL  Now, this is after she sees my ticket and the notes in my account.  Oh and have I mentioned I have been a PayPal customer since they began???? I'm not an idiot and don't appreciate being treated like one either.  To top it off I hold degrees in Web Design and Computer Info Mgmt and I'm not computer illiterate.  The cache and the browser are NOT the problem.     At this point, I am planning to contact the Better Business Burearu tomorrow morining. If PayPal won't help me, perhaps they can motivate them to at least make an effort.  This is a nightmare and ridiculous, especially when we have been great customers with no issues for well over 15 years.  I would expect more.     I want all the capabilities re-enabled to my account that I have had for months. I'm sick of this. Transfers should go seemlessly to my bank account. They have for years and now suddenly don't.  I am BEYOND disgusted. ... View more

THIS IS WORTH THE READ. IF YOU THINK YOU HAVE PROBLEMS WITH PAYPAL, WAIT TILL YOU READ THIS!!!!!     So I'm back again. I have never been as disgusted as I am with PayPal as I am right at this moment. I have been a customer since PayPal opened.  We have literally NEVER had a problem with a payment being made.  First, we started having this problem of "Pay After Delivery" suddenly being gone. Then, after multiple phone calls over the course of three weeks, shortly after posting here, it was suddenly available as a payment option again.  Well, that was short lived.     About ten days ago there was a "glitch" as PayPal keeps calling it and a charge for $2.99 for an eBay purchase to a Seller in China got caught in the system and they said that my bank kept sending back a "03" code wihich they say correlates to that bank account "not existing". ???? Now mind you, we have had and used this SAME bank account since we got PayPal. Nothing and I mean, nothing, has changed.  Interestingly, our bank DID NOT see any error and the transaction showed just fine as first being in "accounts hold" and then "paid".  The bank has said -- after talking to the assitant manager, their coding people, AND their accounting department that the error was on the PayPal end.  I have literally called PayPal almost every day now for 10 days. I have only had one actual representative who even wanted to help me and actually kept her word and called me back two days later. Since the, however, I have heard nothing.  Today, I called and got ransferred to three diffrrent departments and still got a bunch of BS that makes absolutely NO SENSE.  Now before I elaborate, since fixing the Pay After Delivery and this "glitch" I have not been able to transfer money out of PayPal to this same bank account.  It kept being returned with this so-called same "03" error code.  I finally had to transfer the money into my son's account (he is on our PayPal) and then he wrote me a check and I had to drive 10 miles into town to deposit the **bleep** money in my bank!!! Yes, that's right!! I had to go through this hoop to even get my money from the sales I had on ebay (to the tune of over $400 for two transactions).  This is the problem they are SUPPOSED to be resolving.  hahahahaha Yeah, that's hysterical.     So now, I still don't know if that problem has been resolved because I don't have a balance to transfer out at the moment.  However, NOW all three of our bank accounts are unusable and inaccessible unless we want to use an ECHECK!!! No Pay After Delivery (again) either!!! So today, the third person I talked to tells me that because of "security" that he "can't over-ride" I am going to need to make some payments with echecks for awhile and that "should show the system that (my) bank is not a security issue". ???????????? Now since I knew this guy was full of it, I just let it go and hung up. But here is what gets me:   a.  I have begged to speak to a manager or someone that can actually look into this. It's a technical issue that my bank assures me is on PayPal's end (oh and Paypal finally admitted to that also).    b.  Why the **bleep** would this affect all THREE bank accounts???? One is mine, one is my son's, and one is my husband's which is an entirely different bank!!!!????????? So all are now suddenly security risks????   c.  We have been told numerous things from we might need ot get a new checking account (unreal) to we  have too many "pay after deliveries" (yet when we had none they said the same thing).     d.  No ONE -- and I mean NO ONE at Paypal cares if you have issues.  They only care apparently if you are bringing in big bucks through them.  They are simply worthless and if there were a better option for things like eBay, I'd dump PayPal as fast as I could!!!     I have NO IDEA who or how to contact anyone at this point. All I get is BS.  The second person today actually told me to try a different browser and clear my cache. LOL  Now, this is after she sees my ticket and the notes in my account.  Oh and have I mentioned I have been a PayPal customer since they began???? I'm not an idiot and don't appreciate being treated like one either.  To top it off I hold degrees in Web Design and Computer Info Mgmt and I'm not computer illiterate.  The cache and the browser are NOT the problem.     At this point, I am planning to contact the Better Business Burearu tomorrow morining. If PayPal won't help me, perhaps they can motivate them to at least make an effort.  This is a nightmare and ridiculous, especially when we have been great customers with no issues for well over 15 years.  I would expect more.     I want all the capabilities re-enabled to my account that I have had for months. I'm sick of this. Transfers should go seemlessly to my bank account. They have for years and now suddenly don't.  I am BEYOND disgusted. ... View more